Worried the garage door spring was about to break after hearing it creak very loudly, the customer contacted us hoping for a quick replacement job.
The customer was vigilant and called us before the garage door spring broke, thus saving himself from potential damage and physical harm. Removed the old garage door spring (coils were very malformed and were very close to breaking as the customer suspected). Installed a new garage door spring above the door. As it was a new unit no lubrication was needed at the time, but we demonstrated how to carry out this basic maintenance so the customer could perform it themselves in the future.
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* $29 service call - deducted from the service
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