Customer Issue: A customer wanted to replace his garage door panels to better fit his remodeled house.
Our Solution: With the opener unplugged, our team removed the old panels and replaced them with the set of Sears Traditional Series windowed steel panels Mr. Ordnot requested. They directed the customer to online sources for further decoration advice after testing the new door.
Customer Issue: Broken torsion spring.
Our Solution: We responded instantly and replaced the broken spring within hours. Our customer specifically requested a component with a greater cycle life that our company had at hand. After the careful winding, adjustment and lubrication of the new spring, the garage door started working smoothly.
Customer Issue: Impossible to close the garage door with the remote.
Our Solution: Our thorough check confirmed the problem was with the opener safety sensors. The wiring was intact, so we cleaned them and adjusted them to ensure proper alignment. We double-tested the sensors for perfect peace of mind.
Garage Door Off Track
Customer Issue: Broken cable leaving the garage door off track.
Our Solution: We started by replacing the broken cable with a matching one. Next, we adjusted the door on track. Since the track was slightly bent, we straightened it to ensure the best possible garage door performance.